AZURE CHATBOT PRICING SOFTWARE

Companies use chatbots and AI to build personalized user experiences that lead to happier, more engaged customers and higher conversion rates. Using AI chatbots also helps companies speed up their sales cycles, generate more leads, and improve customer loyalty. In general, improved customer service combined with a reduction in customer service costs leads to a high return on investment (ROI) for companies that use chatbots for customer service. Many companies have AI chatbots act as virtual agents to handle customer service issues or support employees. How companies use AI chatbotsĪI chatbots provide a number of benefits for companies. Improvements in AI, machine learning, data science, and natural language processing have enabled the proliferation of chatbots by making it easier to build conversational bots for a variety of applications that benefit companies, their customers, and their employees. Hood said the company is not likely to start seeing the benefit of these investments until the second half of the coming financial year.AI chatbots are a type of chatbot that is used to help humans interact with technology and automate tasks. Thanks to its partnership with OpenAI, Microsoft has been a front runner in providing AI products for businesses, with its automated services, branded Copilot, being included in its Office 365 package, as well as in its Bing search engine and developer tools. The last quarter saw infrastructure spending of $10.7bn, up from $7.8bn the previous quarter. She told analysts that capex costs would continue to grow in the coming financial year. Microsoft does not break down Azure’s results in detail.Ĭosts at Microsoft grew as it built new data centres to support its AI push, said CFO Amy Hood. The company’s revenue for the quarter to the end of June was $56.1bn, up 8% year-on-year, with its Intelligent Cloud business unit, which includes Azure, bringing in $23.9bn, compared with $20.8bn in 2022. View all newsletters Sign up to our newsletters Data, insights and analysis delivered to you By The Tech Monitor team Sign up here This may help it keep costs lower than some of its rivals. However, Google Cloud also has its own in-house AI chips, known as TPUs, which it uses to power some services. Porat, who announced she is leaving her role to head up Google’s ‘Other Bets’ division, said the company had made a “meaningful investment” in AI computing and is likely to continue to do so.Ĭompanies building AI services have been reliant on GPU chips from Nvidia to train and run their models, with vendors snapping up Nvidia’s flagship A100 and its successor, the recently released H100, in their thousands. Ruth Porat, Google’s CFO, told investors on the company’s earnings call that the bulk of the company’s spending in the quarter had been on servers to cater for these AI services. It has also detailed plans to add more AI to its core search product, as well as its Google Workspace productivity suite. Since the turn of the year, Google has launched Bard, its AI-powered chatbot, which is designed as a competitor for OpenAI’s massively popular ChatGPT service. The enthusiasm for Google’s results, which saw the company report higher than anticipated income of $74.6bn for the three months to the end of June, has likely been driven by the performance of its core advertising business, which is showing signs of rebounding after months of struggle. Google Cloud grows on the back of AI services The duo reported solid growth when disclosing their quarterly earnings late on Tuesday, but while investors greeted Google’s results positively, with the company’s share price rising 8%, Microsoft’s stock fell 4% in value. Google and Microsoft revealed their latest quarterly earnings on 25 July.

AZURE CHATBOT PRICING SOFTWARE

The companies have been infusing their cloud-based productivity software with AI over recent months, and have been spending big on the chips and servers required to power these services. Google and Microsoft have both made significant investments in hardware as the tech giants race to try and dominate the enterprise AI market.

Azure chatbot pricing